Privacy Policy

Effective Date: 10 April 2025

At Cairns Crocodiles Merch Store, operated by The Misfits Media Company PTY LTD, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [https://cairnscrocodiles.com/merch-store/] (the “Site”) and purchase merchandise through our platform.

1. What Information We Collect

When you interact with our Site, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number.
  
• Order Details: Shipping/pick-up preferences, purchased items, transaction history.
  
• Payment Information: Processed securely via Stripe — we do not store credit card details.
  
• Technical Data: IP address, browser type, device identifiers, pages visited (via cookies or analytics tools).
  

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders.
  
• Communicate with you about your order, event details, or any issues.
  
• Provide customer support.
  
• Improve the functionality and performance of our Site.
  
• Comply with legal obligations.
  

3. Cookies and Analytics

Our Site may use cookies and third-party analytics tools (e.g., Google Analytics) to help us understand how visitors use the site. You can manage your cookie preferences through your browser settings.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties where necessary, including:

• Payment processors (e.g., Stripe)
  
• Event partners or staff for merchandise pick-up verification
  
• Service providers for website hosting, analytics, or technical support
  
• Legal or regulatory authorities, if required by law
  

5. Data Storage and Security

We store your personal information securely and take reasonable steps to protect it from misuse, loss, and unauthorised access. While no system is 100% secure, we implement safeguards appropriate to the nature of the data collected.

6. Access and Corrections

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. Please contact us via the details below to make such a request.

7. International Visitors

This site is intended for use within Australia. If you are accessing it from outside Australia, please be aware that your information may be processed and stored in Australia, and may be subject to Australian laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

The Misfits Media Company
Level 4, 87-89 Foveaux Street
Surry Hills NSW, 2010
📧 events@themisfits.media