Michelle Klein is Chief Customer and Marketing Officer at IAG, Australia's largest general insurer with brands including NRMA Insurance - Australia’s most trusted insurance brand (Roy Morgan 2023). With a career spanning 25 years and five continents, Michelle returns to Australia from the United States, after spending almost a decade at Meta where she was most recently Vice President, Global Business and Product Marketing. An international business leader and three-time Effie Award winner, Michelle has worked with iconic brands including Diageo, British Airways, Orient Express and Armani, leading cross-functional teams to transform brand perception and business results to achieve double-digit growth. Board Director, industry spokesperson and champion for brands driving real world change, Michelle lives in Sydney with her husband and two children.